Generation-specific owner insights from 28+ substantive owner discussions, with US complaint and recall records.

7
US owner complaints (NHTSA), 2025–2026
1
recall campaigns
forward collision avoidance
most-complained area
What owners say about this generation
Audi A6 (C9, 2025-2026)
Overall Sentiment
Owner sentiment is sharply divided. Many praise the C9 A6’s driving dynamics, calling it smooth, powerful, and a major upgrade over the previous generation, with some declaring it a new class leader over the BMW 5 Series. However, a very vocal and numerous group reports severe, widespread software and electronic glitches — including total system failures, persistent warning lights, and drivetrain malfunctions — leading some to label the car a “dumpster fire” and the worst vehicle they have ever driven. The consensus is that while the hardware and driving experience can be excellent, the vehicle’s electronics are deeply unreliable and have soured the ownership experience for many.
Sentiment Confidence Level
High
Frequently Mentioned Competitors
BMW 5 Series (540i), BMW 3 Series, Mercedes-Benz E-Class, Lexus
Positioning vs Competitors
Owners who cross-shopped the C9 A6 against the BMW 5 Series (specifically the 540i) often chose the Audi, praising its power, ride quality, and MMI layout. However, some note that the BMW B58 engine remains the “golden standard” for reliability. A few owners switched from BMW to Audi but were disappointed by Audi’s shorter interior trim warranty (12 months vs. full warranty from BMW/Mercedes). One owner who had a terrible experience with the A6 swapped it for a BMW. The interior is criticized as feeling too plastic and screen-heavy compared to competitors like Mercedes and Lexus.
Best Version According to Owners
Insufficient owner data available to declare a consensus. Owners mention both the 45 and 55 trims, and the Prestige and Premium Plus packages, but no single version is consistently recommended over others. One owner notes that a 4-cylinder in an A6 “never sat right” with them.
Recommended Configurations
Insufficient owner data available to provide specific configuration advice. Owners have not reached a consensus on preferred engines, trims, or model years within this generation.
General Recommendations
Owners strongly advise potential buyers to be extremely cautious. The 2026 model year is reported to have very frequent and serious software and electronic issues. Several owners explicitly warn others not to buy the 2026 A6 until these problems are resolved. Those who still purchase should be prepared for multiple dealership visits and potential buyback/lemon law claims. One owner suggests waiting for a mid-model-year update that may be less buggy. The EA839 engine’s long-term reliability is considered unproven due to insufficient time in the field.
Reported Issues
Remarks
A significant number of owners report that their 2026 A6 spent days or weeks at the dealership within the first few weeks of ownership. One owner found a relevant service bulletin (NHTSA ID: MC-11025359-0001) that may address some of the driver assistance system failures. The C9 A6 Allroad variant is anticipated by some owners, with one spotting an undisguised test mule. The interior is a common point of criticism, described as having too many screens, cheap-feeling plastics, and a non-opening sunroof (only electronic dimming). One owner successfully lowered their C9 A6 on air suspension without errors, noting the car sits too high from the factory.
Analysis based on approximately 28 substantive owner discussions about this generation.
| Year | Complaints | Recalls | Most-reported area |
|---|---|---|---|
| 2025 | 7 | 1 | forward collision avoidance |
Source: US National Highway Traffic Safety Administration. Higher-selling years naturally accumulate more complaints.
2025 · back over prevention: sensing system: cameracampaign 25V900000
Volkswagen Group of America, Inc. (Audi) is recalling certain 2019-2026 vehicles. Please see the recall report for a complete list of models. A software error may prevent the rearview camera image from displaying as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety
Owner insights summarize real ownership discussions for this generation only. Complaint and recall data is public NHTSA (US) information. Always verify recalls against your VIN at nhtsa.gov.