Photo: Wikimedia Commons (CC)
Power
Combined, EPA 2027
What owners say
Our take, from owner reports
Mixed sentiment with a clear divide between appreciation for its concept and significant concerns about execution and value.
7 problems reported (1 very frequent, 4 recurrent, 2 isolated) · high confidence
Problems owners report
- Very frequentDual-clutch transmission (DCT) performance and reliability
Jerky shifts, gear hunting, concerns about failure in stop-and-go traffic or demanding use, recalls for early models (2022) for faulty control boards.
- RecurrentDisappointing real-world fuel economy
Reported 20-25 MPG combined, often lower than expectations for a vehicle of its size.
- RecurrentUnderpowered base 2.5L engine
Described as slow and unresponsive.
+ 4 more issuesShow fewer
- RecurrentPoor dealership service experience
Long wait times for service, incompetent technicians, poor communication, difficulty getting warranty work completed.
- RecurrentSmall bed size
Limited utility compared to traditional trucks, bed described as too small for many truck tasks.
- IsolatedLimited rear seat space
Noted as too small for child car seats, reducing family practicality.
- IsolatedOccasional mechanical issues
Isolated reports of a fuel leak at 16,000 miles and transmission problems requiring replacement.
The version owners recommend
Insufficient owner data available to declare a definitive "best" trim. Feedback is mixed: one owner recommended the SEL with the Activity Package as a "good bang for the buck," while others praised the top Limited trim for its premium interior and features like ventilated seats. There is a noted preference for the traditional 8-speed automatic available on some trims (e.g., post-refresh SEL) over the DCT. The turbo engine is appreciated for power but comes with the DCT, creating a trade-off.
Competitors to consider
Owners compare it most often with the Ford Maverick, Honda Ridgeline, Honda CR-V, Hyundai Tucson and Subaru Forester.
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Overall sentiment
Mixed sentiment with a clear divide between appreciation for its concept and significant concerns about execution and value. The vehicle is frequently described as a "truckish car" or "crossover truck" that is appreciated for its unique styling, comfortable and well-appointed interior (especially in higher trims), good driving manners, and the utility of a small bed for light hauling. Many owners express genuine love for their vehicles, citing a sense of community among owners. However, substantial criticism centers on the powertrain, with the base 2.5L engine described as underpowered and slow, and the available turbocharged engine's dual-clutch transmission (DCT) being a major point of contention. The DCT is noted for jerky behavior, gear hunting, and reliability concerns, particularly in stop-and-go traffic or demanding use. Fuel economy is often reported as disappointing (20-25 MPG combined), and the vehicle is widely considered a niche product with a small bed, limited rear seat space for child seats, and pricing that can approach full-size trucks when discounted. The consensus indicates strong satisfaction for buyers who specifically want a car-like vehicle with a bed and accept its limitations, but significant hesitation for those prioritizing traditional truck utility, reliability, or value.
Positioning vs competitors
Consistently positioned directly against the Ford Maverick, with a recurring theme that the Santa Cruz is a "truckish car" or "car for car people" while the Maverick is a "carish truck" or "car for truck people." The Santa Cruz is generally viewed as having a more refined, car-like interior and driving experience but with a smaller, less useful bed and a less favorable powertrain (DCT concerns vs. traditional automatic or hybrid options in the Maverick). Compared to the Honda Ridgeline, it is seen as a smaller, less capable, and more niche alternative. Against mainstream SUVs like the CR-V, Forester, or Tucson, it trades enclosed cargo space for the open bed, with owners noting the bed is not fully weather-tight. It is not considered a direct competitor to traditional mid-size (Tacoma, Ranger) or full-size trucks due to its unibody construction, lower tow/payload ratings, and bed size.
Recommended configurations
AWD is recommended for improved traction and resale value. Avoid models with factory side steps if the owner has back issues, as they are described as "useless and a PITA to step over." For bed utility, a roll-up tonneau cover is suggested, with the understanding it is not 100% weather-tight. If considering a used model, a Certified Pre-Owned (CPO) vehicle is mentioned as a way to get significant discounts off MSRP while retaining warranty coverage. An extended warranty is frequently suggested due to powertrain reliability concerns, specifically citing the DCT.
General recommendations
Suitable for buyers who prioritize a car-like driving experience and unique styling over traditional truck utility. Ideal for urban/suburban users with light hauling needs (bikes, mulch, home improvement materials) who value interior comfort and technology. A good choice as a second vehicle or "weekend toy." NOT recommended for those who frequently need a large, functional bed, require substantial towing capacity, regularly drive in heavy stop-and-go traffic (due to DCT wear concerns), or prioritize best-in-class fuel economy. Strongly advised to test drive extensively, focusing on transmission behavior in various driving conditions. Verify the specific transmission type (8-speed automatic vs. DCT) for the model year and trim under consideration. Negotiate aggressively, as dealer inventory and significant discounts (up to $10,000 off MSRP for nearly-new CPO models) are reported, dramatically improving the value proposition.
Remarks
The powertrain choice is a central theme in owner discussions. The DCT, while offering faster shifts in theory, is identified as a significant source of anxiety and reported problems, contrasting with the more reliable but less powerful base engine paired with an 8-speed automatic in certain trims. The vehicle's niche status is repeatedly emphasized; it appeals to a specific buyer looking for a lifestyle vehicle rather than a workhorse. This niche appeal is cited as the reason for softer sales and the availability of deep discounts on nearly-new inventory. The manufacturer's long powertrain warranty (100,000 miles) is a frequently cited positive, offsetting some reliability concerns. Analysis based on approximately 58 substantive owner discussions spanning the model's introduction through the 2026 model year.
Generation by generation
Owner insights per generation and US complaint/recall records (NHTSA).
Complaints and recalls by model yearSource: NHTSA (US)Show table
| Year | Complaints | Recalls | Most-reported area |
|---|---|---|---|
| 2026 | 5 | 3 | lane departure |
| 2025 | 19 | 3 | forward collision avoidance |
| 2024 | 35 | 1 | power train |
| 2023 | 79 | 2 | power train |
| 2022 | 184 | 4 | power train |
Complaint counts come from owner reports filed with the US National Highway Traffic Safety Administration. Higher-selling years naturally accumulate more complaints.
Recall notices13 on record · Source: NHTSA (US)Show recalls
2026 · air bags:side/window:curtaincampaign 25V809000
Hyundai Motor America (Hyundai) is recalling certain 2025 Tucson, 2025-2026 Santa Cruz, Santa Fe, Santa Fe Hybrid, and 2026 Genesis GV70 vehicles. The side curtain air bags may not have been installed properly, which can cause the air bags not to deploy as intended.
2026 · electrical system: instrument cluster/panelcampaign 26V047000
Hyundai Motor America (Hyundai) is recalling certain 2025-2026 Tucson Hybrid, Tucson Plug-In Hybrid Electric (PHEV), 2026 IONIQ 5, Santa Cruz, Kona, Palisade, Palisade Hybrid, Santa Fe, Santa Fe Hybrid, Sonata, Sonata Hybrid, and Tucson vehicles. Due to a software error, the instrument panel display may fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."
2026 · forward collision avoidance: automatic emergency brakingcampaign 26V316000
Hyundai Motor America (Hyundai) is recalling certain 2025-2026 Santa Cruz, Tucson, Tucson Hybrid, and Tucson Plug-In Hybrid Electric (PHEV) vehicles. Software in the front cameras may cause the forward collision avoidance system to activate prematurely and unexpectedly apply the brakes.
2025 · electrical system:wiringcampaign 24V877000
Hyundai Motor America (Hyundai) is recalling certain 2025 Tucson and Santa Cruz vehicles. The console extension wiring assembly may be routed improperly, allowing the transmission to be shifted out of Park without applying the brake pedal.
2025 · air bags:side/window:curtaincampaign 25V809000
Hyundai Motor America (Hyundai) is recalling certain 2025 Tucson, 2025-2026 Santa Cruz, Santa Fe, Santa Fe Hybrid, and 2026 Genesis GV70 vehicles. The side curtain air bags may not have been installed properly, which can cause the air bags not to deploy as intended.
2025 · forward collision avoidance: automatic emergency brakingcampaign 26V316000
Hyundai Motor America (Hyundai) is recalling certain 2025-2026 Santa Cruz, Tucson, Tucson Hybrid, and Tucson Plug-In Hybrid Electric (PHEV) vehicles. Software in the front cameras may cause the forward collision avoidance system to activate prematurely and unexpectedly apply the brakes.
2024 · steering:electric power assist systemcampaign 24V412000
Hyundai Motor America (Hyundai) is recalling certain 2024 Tucson and Santa Cruz vehicles. The circuit board in the motor-driven power steering assembly may short circuit, resulting in a loss of power steering assist.
2023 · structure:body:roof and pillarscampaign 23V038000
Hyundai Motor America (Hyundai) is recalling certain 2022 Tucson and 2022-2023 Santa Cruz vehicles. The roof moldings may detach.
2023 · trailer hitchescampaign 23V181000
Hyundai Motor America (Hyundai) is recalling certain 2019-2023 Santa Fe, 2021-2023 Santa Fe HEV, 2022-2023 Santa Fe Plug-in HEV and Santa Cruz vehicles potentially equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Hyundai dealership. Water accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
2022 · engine and engine cooling:engine:gasoline:turbo/superchargercampaign 22V197000
Hyundai Motor America (Hyundai) is recalling certain 2022 Santa Fe and Santa Cruz vehicles. The oil supply pipe to the turbocharger may crack, which could result in an oil leak in the engine compartment.
2022 · power train:automatic transmissioncampaign 22V746000
Hyundai Motor Company (Hyundai) is recalling certain 2021-2022 Santa Fe, Sonata, Veloster N, 2022 Santa Cruz, Elantra N, and Kona N vehicles. The vehicle's "fail-safe" limited-mobility drive mode may be impaired, when prompted by a transmission oil pump malfunction, which can result in a complete loss of drive power.
2022 · structure:body:roof and pillarscampaign 23V038000
Hyundai Motor America (Hyundai) is recalling certain 2022 Tucson and 2022-2023 Santa Cruz vehicles. The roof moldings may detach.
2022 · trailer hitchescampaign 23V181000
Hyundai Motor America (Hyundai) is recalling certain 2019-2023 Santa Fe, 2021-2023 Santa Fe HEV, 2022-2023 Santa Fe Plug-in HEV and Santa Cruz vehicles potentially equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Hyundai dealership. Water accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Specifications
2.5T HTRAC
2.5L 4-cylinder · 281 hp · AWD · automatic
Built 2024–2026