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SUV · Electric · 5 versions · owner report
Ranked #14 of 19 midsize SUVs on owner data, price and fuel economy
Power
0–62 mph (0–100 km/h)
Top speed (220 km/h)
Combined, EPA 2026
Our take, from owner reports
Mixed to positive sentiment overall, with a strong consensus that it is an excellent vehicle for its intended purpose.
6 problems reported (1 very frequent, 3 recurrent, 2 isolated) · high confidence
Causes vehicle breakdowns and recurrent 12V battery drain. Replacement is covered under warranty but requires dealership service.
Real-world highway range can drop significantly in cold temperatures, with one report of approximately 265 km (165 miles) from a rated 435 km (270 miles) in extreme cold (-20°C / -4°F).
Lack of Homelink/garage door opener, laminated glass for sound insulation, and a dedicated "dog mode" or easy climate-keep function are noted as omissions compared to competitors like Tesla.
Service department quality is inconsistent; some are described as incompetent or difficult, while others are efficient. This impacts the repair experience for known issues like the ICCU.
Limited number of climate-control timers (only two), no location-based timers, and a cumbersome process to use utility mode as a substitute for dog mode.
On certain trims (e.g., Plus package), desired features like upgraded lighting or Remote Smart Parking Assist 2 cannot be added with the 7-seater layout.
GT-Line trim is frequently mentioned and praised by owners. The Land trim is also highlighted for specific features like the digital rearview mirror (for safety against headlight glare) and massage seats. There is a noted preference for earlier (2024) models built in Korea over later US-built models, with an isolated mention that the 2024 models "are built better." The highest trims are generally recommended for maximizing luxury and technology features.
Owners compare it most often with the Tesla Model X, Rivian R1S, Volvo EX90, Hyundai Ioniq 9 and Volkswagen ID. Buzz.
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Mixed to positive sentiment overall, with a strong consensus that it is an excellent vehicle for its intended purpose. Owners frequently describe it as an "incredible car," praising its quiet and comfortable ride, smooth handling, powerful acceleration, and luxurious interior feel. It is widely regarded as a superior road trip vehicle due to its fast charging capability (200+ kW DCFC) and practical range. However, significant and recurrent criticism centers on reliability issues, specifically with the Integrated Charging Control Unit (ICCU), which can lead to vehicle breakdowns and 12V battery drain. Additional concerns include a notable reduction in winter driving range, some missing convenience features compared to competitors, and variability in dealership service quality. The vehicle is highly valued by owners who prioritize space, comfort, and charging speed, but reliability concerns and high depreciation are noted drawbacks.
Positioned as a high-value, tech-forward three-row electric SUV. It is frequently compared favorably to the Tesla Model X for its interior luxury, build quality, and feature set (e.g., 360-degree camera, physical buttons, Android Auto/CarPlay) but is noted as having poorer compatibility with the Tesla Supercharger network. It is seen as a more practical and spacious alternative to the Rivian R1S and Volvo EX90, with owners citing fewer catastrophic issues than the R1S (suspension, service) or EX90 (GHCA failure). Compared to its internal combustion platform sibling, the Kia Telluride, it is viewed as a step forward in drivetrain and technology but a step back in some practical features (e.g., Homelink, laminated glass, seat count). It is consistently ranked highly for its combination of price, charging speed, and range among premium three-row EVs.
All-wheel drive (AWD) is implied as standard for high-performance trims like GT-Line. Leasing is strongly recommended over buying due to rapid technology evolution and significant depreciation risk. An extended warranty (specifically the Kia Distinction Platinum plan) is highly recommended, with a target price of $1,400–$1,800 USD for 10-year/100,000-mile coverage, to be purchased from specific dealerships known for competitive online pricing. For road trips, using 350 kW+ chargers is recommended over Tesla Superchargers for faster charging. Home Level 2 charging is considered essential for daily convenience.
Highly recommended for families needing a spacious, quiet, and comfortable three-row electric SUV, especially for those who take frequent road trips and value fast charging. Suitable for buyers transitioning from internal combustion engines who prioritize a luxurious feel and advanced technology. NOT recommended for buyers who prioritize absolute reliability or who cannot access consistent home charging. A thorough test drive is advised, with specific attention to the infotainment system and driver-assistance features. Prospective buyers should research local dealership service reputations before purchasing. Aggressively negotiate for off-lease used models, with a target price in the $30,000–$35,000 USD range for significant value.
The ICCU issue is a well-documented, platform-wide problem affecting Hyundai/Kia/Genesis EVs on the E-GMP platform. Owner reports indicate that, as of late 2025, replacement parts are more readily available and turnaround times have improved to a few days, whereas previously waits could extend to months. The vehicle's fast-charging capability (800V architecture) is a defining and highly appreciated characteristic that significantly impacts owner satisfaction, especially for road trips. Analysis is based on owner discussions covering model years 2024 through early 2026, with no discernible difference in core feedback between model years aside from build location preferences.
Owner insights per generation and US complaint/recall records (NHTSA).
2026 · electrical system: instrument cluster/panelcampaign 26V046000
Kia America, Inc. (Kia) is recalling certain 2025 Kia K4, 2025-2026 Sorento, Sorento Hybrid, Sorento Plug-In Hybrid Electric (PHEV), 2026 Sportage, Sportage Hybrid, Sportage PHEV, K5, EV9, Carnival, and Carnival Hybrid vehicles. Due to a software error, the instrument panel display may fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 101, "Controls and Displays" and 138, "Tire Pressure Monitoring System."
2026 · air bags:sensor:occupant classification:front passengercampaign 26V545000
Kia America, Inc (Kia) is recalling certain 2025-2026 EV9 vehicles. Due to improper routing, the Occupant Detection System (ODS) may not deactivate the air bag when a child or child seat is in the front passenger seat. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
2025 · electrical system: instrument cluster/panelcampaign 24V757000
Kia America, Inc. (Kia) is recalling certain 2024-2025 EV9 vehicles. Due to a software error, the instrument panel screen may fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."
2025 · seats:critical fastenerscampaign 24V962000
Kia America, Inc. (Kia) is recalling certain 2024-2025 EV9 vehicles. The second- and third-row seat mounting bolts may be missing.
2025 · electrical system:propulsion systemcampaign 25V115000
Kia America, Inc. (Kia) is recalling certain 2025 EV9 vehicles. The rear gear drive unit (GDU) motor shaft may have been improperly welded and become damaged, causing a loss of drive power.
2025 · air bags:sensor:occupant classification:front passengercampaign 26V545000
Kia America, Inc (Kia) is recalling certain 2025-2026 EV9 vehicles. Due to improper routing, the Occupant Detection System (ODS) may not deactivate the air bag when a child or child seat is in the front passenger seat. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
2024 · power train:driveline:differential unitcampaign 24V271000
Kia America, Inc. (Kia) is recalling certain 2023 Niro EV and 2024 EV9 vehicles. The differential gear bolts in the gear drive unit may not be tightened properly, which can result in a loss of drive power or cause the differential to lock up.
2024 · seat belts:front:retractorcampaign 24V338000
Kia America, Inc. (Kia) is recalling certain 2024 EV9 vehicles. The front passenger seat belt retractor cover may not be secured properly, which can cause the front passenger seat belt automatic locking retractor (ALR) and emergency locking retractor (ELR) to not operate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 208, "Occupant Crash Protection" and 209, "Seat Belt Assemblies."
2024 · structure:interior panels:ceilingcampaign 24V400000
Kia America, Inc. (Kia) is recalling certain 2024 EV9 vehicles. The headliner may not adequately protect passengers from impact in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 201, "Occupant Protection In Interior Impact."
2024 · parking brake:electrical:control module:softwarecampaign 24V693000
Kia America, Inc. (Kia) is recalling certain 2024 EV9 vehicles. A software error may cause the remote smart parking assist feature, which allows the operator to remotely move the vehicle, to miscalculate stopping distances.
2024 · electrical system: instrument cluster/panelcampaign 24V757000
Kia America, Inc. (Kia) is recalling certain 2024-2025 EV9 vehicles. Due to a software error, the instrument panel screen may fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."
2024 · seats:critical fastenerscampaign 24V962000
Kia America, Inc. (Kia) is recalling certain 2024-2025 EV9 vehicles. The second- and third-row seat mounting bolts may be missing.
2024 · electrical system:propulsion system:traction batterycampaign 26V431000
Kia America, Inc. (Kia) is recalling certain 2022-2024 EV6 and 2024 EV9 vehicles. The high voltage battery cells may contain misaligned electrodes, which can lead to a fire while parked or driving.
GT 99.8 kWh Electric 7 Seat
Electric · 508 hp · AWD · automatic
Built 2025–2026