The 2021 Mazda CX-5 has 137 owner-filed NHTSA complaints and 0 recalls on record. The most-reported areas are engine and power train. Owners most often flag infotainment interface dissatisfaction — lack of touchscreen (pre-2026) criticized as slower and less intuitive; the new 2026 touchscreen is criticized by owners who preferred the previous rotary dial system. frequency: very frequent.
Safety record for the 2021 model year
137
Owner complaints
0
Recalls
8
Crash reports
0
Fire reports
Source: NHTSA complaints and recalls filed for 2021 Mazda CX-5 vehicles (US, public record).
Where owners report problems
engine
76
power train
16
service brakes
11
electrical system
11
forward collision avoidance
9
What owners say across generations
The sentiment is predominantly positive, with the CX-5 consistently praised for its reliability, premium interior feel, and engaging driving dynamics. It is frequently cited as a top recommendation for buyers seeking a dependable, well-built compact SUV. Owner
Infotainment interface dissatisfaction — Lack of touchscreen (pre-2026) criticized as slower and less intuitive; the new 2026 touchscreen is criticized by owners who preferred the previous rotary dial system. Frequency: very frequent.
Interior build quality concerns — Reports of delicate materials: steering wheel leather peeling, piano black trim scratching easily, and noticeable interior noises. Frequency: recurrent.
Road and wind noise — Noticeable at highway speeds, with inadequate sound insulation compared to some competitors. Frequency: recurrent.
Cylinder Deactivation system — Cited as an unwanted feature and a potential reliability concern on non-turbo models from certain years. Frequency: recurrent.
Rear seat space — Described as tight or cramped, especially for taller passengers. Frequency: recurrent.
Owner insights cover all generations of the CX-5.
Typical used price
Used CX-5 listings typically run $15,249–$25,378 across 2013 to 2026 model years.