Photo: Calreyn88 / CC BY-SA 4.0 / Wikimedia Commons
Mercedes-Benz E-class
Sedan · Gas · 322 versions · owner report
Ranked #3 of 10 luxury midsize cars on owner data, price and fuel economy
Every generation
Power
0–62 mph (0–100 km/h)
Top speed (290 km/h)
Combined, EPA 2027
What owners say
Our take, from owner reports
Sentiment is mixed and heavily dependent on the specific generation and ownership context.
5 problems reported (1 very frequent, 1 recurrent, 3 isolated) · high confidence
Problems owners report
- Very frequentHigh maintenance and repair costs
Includes expensive routine servicing, premium fuel requirement, costly parts (e.g., wiper motor, brake lines, air suspension components), and labor.
- RecurrentAir suspension failures
Primarily on wagon/estate models and higher trims; cited as a potential four-figure repair, especially around 120,000 miles.
- IsolatedApple CarPlay integration issues
On a 2023 model, noted as wired-only and not full-screen, resulting in a letterboxed display.
+ 2 more issuesShow fewer
- IsolatedComplexity of suspension work
Noted as having more components (arms, bushes) than mainstream cars, leading to higher repair complexity and cost.
- IsolatedPlug-in hybrid battery compromise
In the E300de wagon, the battery reduces boot space, though it remains workable.
The version owners recommend
For the W212 generation (2009-2016), the 2014-2017 model years are specifically recommended as being "well sorted." The E350 and E400 models with standard suspension (avoiding AIRMATIC air suspension if reliability is a priority) are cited as rock solid. For the W213 generation, the E300de (diesel plug-in hybrid) estate is highly praised for its combination of comfort, refinement, and fuel efficiency. The E450 All-Terrain wagon is mentioned but with notes on specific option packages.
Competitors to consider
Owners compare it most often with the BMW 5 Series, Audi A6, Lexus ES/GS, Volvo V60/V70 and Ford Mondeo.
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Overall sentiment
Sentiment is mixed and heavily dependent on the specific generation and ownership context. For the W212 generation (approximately 2009-2016), owner feedback is generally positive regarding its solid build quality, reliability, and driving experience, with it being described as "pretty reliable" and "one of the best running cars" Mercedes has produced in recent decades. The W213 generation (approximately 2017-2023) receives praise for supreme comfort, refinement, and technology, particularly in plug-in hybrid (PHEV) diesel variants noted for excellent fuel economy. However, across all generations, there is a very strong, unanimous consensus that maintenance and repair costs are significantly higher than mainstream brands. These costs are a major point of caution, especially for used vehicles with higher mileage. Newer models (W214, 2024+) have limited feedback but one owner noted integration shortcomings with Apple CarPlay. The vehicle is consistently viewed as a premium, comfortable, and well-built executive car, but one that commands a premium cost of ownership.
Positioning vs competitors
Positioned as a premium executive sedan/wagon offering superior comfort, refinement, and build quality compared to mainstream competitors like the Ford Mondeo, which is noted to have higher reliability ratings in surveys. Compared to other German rivals (BMW, Audi), the E-Class is frequently highlighted for its comfort-oriented ride and luxurious interior ambiance, particularly in wagon (estate) variants. Against Lexus, it is seen as offering a more engaging driving experience and more advanced technology, but with higher running costs and potentially lower long-term reliability. The plug-in hybrid diesel variant (E300de) is noted for exceptional real-world fuel economy when charged regularly, a key differentiator.
Recommended configurations
For used W212 models: Seek 2014-2017 model years. Prefer sedans or coupes over wagons if avoiding potential air suspension repairs. Choose the E350 or E400 models. A pre-purchase inspection by a Mercedes specialist is strongly and repeatedly advised. For newer W213 models: The Driving Assistance Package (DA2), Parking Package (DP1), and Acoustic Comfort Package (DC5) are mentioned as desirable options. For the E450 All-Terrain, specific packages like the Premium Package and panoramic sunroof are noted as common desirable options.
General recommendations
Not recommended for buyers on a tight budget, students, or those seeking low cost of ownership. Suitable for buyers with higher incomes who can budget for premium maintenance costs. The wagon (estate) body style is appreciated for its practicality and large cargo capacity. If purchasing used, prioritize service history over mileage. Leasing or buying Certified Pre-Owned (CPO) is suggested to mitigate repair costs during the warranty period. For the diesel PHEV (E300de), home charging capability is essential to realize the fuel economy benefits.
Remarks
Owner discussions span multiple generations (W212, W213, W214), requiring clear generational separation in analysis. The W212, particularly post-2014, is often cited as a high point for modern Mercedes reliability. The demographic for E-Class wagon buyers is noted anecdotally as having a very high average household income. A significant portion of the critical feedback is not about inherent unreliability but about the expected and substantial cost of upkeep, which is a defining characteristic of ownership. Feedback on the very latest generation (W214, 2024+) is extremely limited within the provided data. Analysis based on approximately 30 substantive owner discussions across the model range.
Generation by generation
Owner insights per generation and US complaint/recall records (NHTSA).
E-class (C238)2016–2023816 complaints · 3 recallshigh confidenceRead report
Most-reported areas (NHTSA): engine (143) · electrical system (142) · unknown or other (122)
Our take, from owner reports
Owners of the C238 E-class coupe are overwhelmingly positive, praising its gorgeous styling, comfortable and luxurious interior, and strong reliability.
7 problems reported (1 recurrent, 6 isolated) · high confidence
Problems owners report
- RecurrentHigh maintenance costs
Multiple owners report that dealer servicing, especially transmission fluid changes ($700-$1800), is expensive, and annual maintenance can reach $4k.
- IsolatedTransmission hesitation or rough shifting at low speeds
One owner reported kick-down issues that were resolved by a full transmission service (fluid, filter, torque converter drain, recalibration).
- IsolatedRear window shade getting stuck
One owner reported this as the only issue in 60k miles.
+ 4 more issuesShow fewer
- IsolatedDiesel engine rattle at low revs under power
One owner reported this on two OM654-equipped cars and was able to fix it.
- IsolatedSqueaky driver-side window in cold weather
One owner reported this, fixed with lubricant.
- IsolatedCreaky speaker grille above the dash
One owner warned not to touch it if it doesn't make noise.
- IsolatedSteering wheel leather degradation
One owner advised tinting the windshield or using a sunshade to prevent this.
Is a 2016–2023 E-class right for you?
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E-class (W213)2016–2023816 complaints · 3 recallshigh confidenceRead report
Most-reported areas (NHTSA): engine (143) · electrical system (142) · unknown or other (122)
Our take, from owner reports
Owners overwhelmingly praise the W213's interior design, calling it a beautiful blend of modern digital displays and classic Mercedes elegance, with the 64-color ambient lighting a frequently highlighted highlight.
6 problems reported (3 recurrent, 3 isolated) · high confidence
Problems owners report
- RecurrentGloss black plastic center console scratches easily
- RecurrentM276 V6 spring links require replacement around 60,000 miles
- Recurrent19-inch wheels are prone to bending from potholes
+ 3 more issuesShow fewer
- IsolatedDistronic/lane-keeping camera failure (early model years)
- IsolatedTransmission electrical plate issues (2017 model)
- Isolated2020+ facelift models have issues with 48V mild-hybrid systems and software
Is a 2016–2023 E-class right for you?
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E-class (W212)2009–20163,410 complaints · 0 recallshigh confidenceRead report
Most-reported areas (NHTSA): air bags (1063) · service brakes (399) · unknown or other (292)
Our take, from owner reports
Owners overwhelmingly praise the W212 as one of the best-looking and most reliable modern Mercedes-Benz generations, often calling it "timeless" and "peak Mercedes." The pre-facelift (2009-2013) is admired for its angular, aggressive design and nod to classic Mercedes styling, while the facelift (2014-2016) is considered more refined and technologically sorted.
12 problems reported (7 recurrent, 5 isolated) · high confidence
Problems owners report
- RecurrentM272 engine balance shaft failure (2009-2011 E350)
- RecurrentOil cooler leaks
- RecurrentNOx sensor and AdBlue faults (diesel models)
+ 9 more issuesShow fewer
- RecurrentRear subframe corrosion
- RecurrentCamshaft seal leaks (common on M276)
- RecurrentTiming chain replacement needed around 300,000 km
- RecurrentSuspension component wear (shocks, bushings) at high mileage
- IsolatedM272 head bolt/gasket failures (2009-2011)
- IsolatedParking sensor intermittent faults
- IsolatedKeyless go shifter button failure
- IsolatedPlastic/rubber hose and pipe failures at very high mileage (400,000+ km)
- IsolatedBlind-spot monitor failure (expensive repair)
Is a 2009–2016 E-class right for you?
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E-class (W211)2001–20092,812 complaints · 0 recallshigh confidenceRead report
Most-reported areas (NHTSA): fuel/propulsion system (1086) · fuel system (596) · gasoline (584)
Our take, from owner reports
Owners hold the W211 in high regard, praising its timeless design, comfortable interior, and the exceptional reliability of its early petrol engines (M112/M113).
10 problems reported (6 recurrent, 4 isolated) · high confidence
Problems owners report
- RecurrentSBC (Sensotronic Brake Control) system failure
Expensive to replace, though some markets have extended warranties.
- RecurrentBalance shaft failure on M272/273 V6 engines (post-facelift)
Affects 2006 and some 2007 models; check engine serial number.
- Recurrent7G-Tronic transmission failure (post-facelift)
Prone to issues compared to the earlier 5G-Tronic.
+ 7 more issuesShow fewer
- RecurrentHeadlamp error messages (post-facelift)
ECU detects aftermarket or replacement bulbs as foreign objects.
- RecurrentBlower motor / HVAC system malfunction
Intermittent blower operation, resistor and motor replacement may not solve it.
- RecurrentRust, particularly on rear subframe and exhaust clamps
More common in regions with winter road salt.
- IsolatedTiming chain wear on high-mileage M271 engines
Replacement is a hefty bill.
- IsolatedPlastic intake components (e.g., compressor intake) failing due to age
- IsolatedPower steering pump failure at high mileage
- IsolatedFuel pump failure (covered under warranty for a known defect)
Is a 2001–2009 E-class right for you?
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Complaints and recalls by model yearWorst year: 2014. Years to avoid: 2014, 2013, 2011, 2006Source: NHTSA (US)Show table
Each year graded against the model's other years: Year Score. See all Mercedes-Benz E-class years to avoid
| Year | Complaints | Recalls | Most-reported area |
|---|---|---|---|
| 2026 | 6 | 0 | electrical system |
| 2025 | 5 | 2 | electrical system |
| 2024 | 32 | 0 | electrical system |
| 2023 | 96 | 0 | engine |
| 2022 | 88 | 0 | electrical system |
| 2021 | 40 | 0 | electrical system |
| 2020 | 63 | 1 | engine |
| 2019 | 113 | 1 | electrical system |
| 2018 | 71 | 1 | engine |
| 2017 | 167 | 0 | engine |
| 2016 | 178 | 0 | air bags |
| 2015 | 171 | 0 | air bags |
| 2014 | 912 | 0 | air bags |
| 2013 | 744 | 0 | air bags |
Complaint counts come from owner reports filed with the US National Highway Traffic Safety Administration. Higher-selling years naturally accumulate more complaints.
Recall notices5 on record · Source: NHTSA (US)Show recalls
2025 · power train:axle assemblycampaign 24V941000
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2025 E 350, E 350 4MATIC, E 450 4MATIC, and E450 4MATIC station wagon vehicles. The camber strut bracket may have been improperly welded onto the rear axle carrier, possibly resulting in separation of the bracket from the rear axle carrier.
2025 · electrical system: instrument cluster/panelcampaign 26V281000
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024-2026 AMG GT, C-Class, E-Class, SL, CLE, and GLC vehicles. The infotainment control unit may reset while the vehicle is in motion and cause the instrument panel display to go blank.
2020 · power train:driveline:universal jointcampaign 26V216000
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018 E 400 4MATIC Sedan, E 400 4MATIC Wagon, E 400 4MATIC Cabriolet, E 400 4MATIC Coupe, 2018-2020 Maybach S 560 4MATIC, S 560 4MATIC Coupe, S 450 4MATIC, 2019-2020 E 450 4MATIC Sedan, E 450 4MATIC Wagon, E 450 4MATIC Coupe, and E 450 4MATIC Cabriolet vehicles. The drive shaft universal joint may break, resulting in a sudden loss of drive power.
2019 · power train:driveline:universal jointcampaign 26V216000
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018 E 400 4MATIC Sedan, E 400 4MATIC Wagon, E 400 4MATIC Cabriolet, E 400 4MATIC Coupe, 2018-2020 Maybach S 560 4MATIC, S 560 4MATIC Coupe, S 450 4MATIC, 2019-2020 E 450 4MATIC Sedan, E 450 4MATIC Wagon, E 450 4MATIC Coupe, and E 450 4MATIC Cabriolet vehicles. The drive shaft universal joint may break, resulting in a sudden loss of drive power.
2018 · power train:driveline:universal jointcampaign 26V216000
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018 E 400 4MATIC Sedan, E 400 4MATIC Wagon, E 400 4MATIC Cabriolet, E 400 4MATIC Coupe, 2018-2020 Maybach S 560 4MATIC, S 560 4MATIC Coupe, S 450 4MATIC, 2019-2020 E 450 4MATIC Sedan, E 450 4MATIC Wagon, E 450 4MATIC Coupe, and E 450 4MATIC Cabriolet vehicles. The drive shaft universal joint may break, resulting in a sudden loss of drive power.
Specifications
Enthusiast code: W214
AMG E 53 Plug-in Hybrid 4MATIC+ AMG TCT 9G AMG DYNAMIC PLUS
Plug-in hybrid · 612 hp · AWD · automatic
Built 2024–2026