Avoid: 2014, 2000 (lowest Year Scores on complaints per year on the road, crash reports and recalls)
Best: 2017
21 model years of NHTSA owner complaints and recalls · How we grade
Across 22 model years, the Chevrolet Impala has 13,237 owner-filed NHTSA complaints and 86 recalls on record. The most-reported areas are electrical system and engine. 2016 drew the most complaints (1,683), 2020 the fewest (15).
Source: NHTSA complaints and recalls filed for Chevrolet Impala vehicles (US, public record). Typical used asking price $10,875–$16,744.
Complaint volume by model year. Raw NHTSA totals, not adjusted for sales volume or time on the road, so older and higher-selling years accumulate more. Every year links to its full breakdown.
| Year | Complaints |
|---|---|
| 2020 | 15 |
| 2019 | 28 |
| 2018 | 59 |
| 2017 | 116 |
| 2016 | 1,683 |
| 2015 | 876 |
| 2014 | 1,255 |
| 2013 | 272 |
| 2012 | 258 |
| 2011 | 505 |
| 2010 | 441 |
| 2009 | 824 |
| 2008 | 810 |
| 2007 | 627 |
| 2006 | 544 |
| 2005 | 609 |
| 2004 | 1,071 |
| 2003 | 721 |
| 2002 | 809 |
| 2001 | 750 |
| 2000 | 856 |
| 1996 | 108 |
Highest: 2016 (1,683 complaints). Lowest: 2020 (15).
Owner sentiment is highly fragmented across generations, with no single dominant consensus. For classic models (1959, 1963, 1994-1996 SS), sentiment is overwhelmingly positive, centered on iconic styling, collectibility, and performance (e.g., 409 V8, LT1 V8).
Complete failure or severe slipping, particularly in high-mileage examples (e.g., over 200,000 miles).
Head gasket failures on 3.5L and 3.9L V6 engines; oil leaks; timing component failures; oil pressure issues related to switches and filter housing gaskets.
Intermittent no-start conditions with clicking noises; battery and alternator failures; systems resetting (time/date) during starting problems.
Caused by faulty Idle Air Control (IAC) valves, mass airflow sensors (P0102 code), or EGR-related issues (P1404 code).
Very common, cited as a typical issue requiring regular attention.
Owner insights cover all generations of the Impala. Individual model years are broken down above.
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