Avoid: 2019, 2016 (lowest Year Scores on complaints per year on the road, crash reports and recalls)
Best: 2018
11 model years of NHTSA owner complaints and recalls · How we grade
Across 14 model years, the Mazda CX-5 has 2,223 owner-filed NHTSA complaints and 20 recalls on record. The most-reported areas are engine and electrical system. 2016 drew the most complaints (510), 2023 the fewest of the years on the road 3+ years (64).
Source: NHTSA complaints and recalls filed for Mazda CX-5 vehicles (US, public record). Typical used asking price $17,362–$24,820.
Complaint volume by model year. Raw NHTSA totals, not adjusted for sales volume or time on the road, so older and higher-selling years accumulate more. Every year links to its full breakdown.
| Year | Complaints |
|---|---|
| 2026 | 15 |
| 2025 | 28 |
| 2024 | 44 |
| 2023 | 64 |
| 2022 | 64 |
| 2021 | 148 |
| 2020 | 107 |
| 2019 | 270 |
| 2018 | 120 |
| 2017 | 149 |
| 2016 | 510 |
| 2015 | 133 |
| 2014 | 377 |
| 2013 | 194 |
Highest: 2016 (510 complaints). Lowest: 2023 (64).
The sentiment is predominantly positive, with the CX-5 consistently praised for its reliability, premium interior feel, and engaging driving dynamics. It is frequently cited as a top recommendation for buyers seeking a dependable, well-built compact SUV.
Lack of touchscreen (pre-2026) criticized as slower and less intuitive; the new 2026 touchscreen is criticized by owners who preferred the previous rotary dial system.
Reports of delicate materials: steering wheel leather peeling, piano black trim scratching easily, and noticeable interior noises.
Noticeable at highway speeds, with inadequate sound insulation compared to some competitors.
Cited as an unwanted feature and a potential reliability concern on non-turbo models from certain years.
Described as tight or cramped, especially for taller passengers.
Owner insights cover all generations of the CX-5. Individual model years are broken down above.
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